Returns & Refunds Policy

Return & Refund Policy – RemoraBD.com

At RemoraBD.com, we value your trust and aim to provide a smooth and hassle-free shopping experience. If you are not satisfied with your purchase, please review our Return & Refund Policy below:

Exchange, Return & Refund Policy

Easy Exchange/Return – 7 Days

We offer an easy exchange/return policy if you are not satisfied with the product quality. You must notify us within 24 hours after receiving the product.

If the product you receive is damaged, defective, or not as described, you can exchange or return it within 7 days. We will process your request within the next 7 working days.

Note: Items sold under discounts or sales are may not be eligible for return or exchange unless received in a defective or damaged condition.

How to Request a Return or Exchange

  1. Notify us within 24 hours of receiving the product. Share your issue along with your Order ID/Invoice by:

    • Email: remorabd@gmail.com

    • Hotline: 01794166886

  2. We will confirm your request and guide you on the next steps.

  3. The product must be unused and returned in its original condition, including price tags, labels, packaging, and invoices.

  4. You must send the product back within 7 days of delivery.

Who Bears the Return Shipping Cost?

✅ We will cover return delivery charges if:

  • You received a defective or damaged product.

  • The product differs from its description on our website.

  • There is a size or color mismatch.

❌ You will bear the return delivery charge if:

  • You change your mind after the product is delivered.

Exchange Eligibility

You can exchange a product if:

  • There is a size or color issue.

  • You received a defective or damaged product.

  • You are not satisfied with the product quality.

  • The product does not match the description on the website.

Non-Returnable Items:

  • Used or altered products.

  • Items missing original packaging, tags, or labels.

  • Products sold as part of a combo or set cannot be returned individually.

Refund Policy

Your money is 100% safe with us. Refunds are issued in the following cases:

✅ We will issue a refund if:

  • The product is out of stock or unavailable.

  • There was a system error (e.g., wrong price or incorrect order processing).

  • A replacement is not available.

  • You received a different product than what was ordered.

⏳ Refund Processing Time:

  • Refunds are processed within 5-15 days after receiving the return package.

  • Mobile wallet (bKash, Nagad, Rocket) refunds will be credited within 5-7 working days.

  • Bank or credit card refunds may take longer depending on the bank’s policies.

❌ Deductions on Refund: If you received cashback or free delivery, the equivalent amount will be deducted from your refund.

How to Request a Refund

  1. Notify us within 24 hours of receiving the product.

  2. Contact us via email or hotline with your Order ID/Invoice.

  3. We will confirm the refund request and guide you through the process.

Important: If the returned item does not meet our return policy conditions, we reserve the right to reject the refund request. In such cases, the product will be sent back to you within 6-8 days. After three failed delivery attempts, the product will be scrapped, and no refund will be given.

For any assistance, feel free to contact us: 📞 Hotline: 01794166886
📧 Email: remorabd@gmail.com
🌐 Website: www.RemoraBD.com