To Claim Warranty :
To avail warranty must need a proper customer invoice with mentioning the selling date, warranty period and SN number , customer must pay for the delivery or replacement charge if delivery man leaves. Full packaging of products with warranty sticker & hologram sticker is a must. Stock Faulty / Factory default- If any product is found faulty/inappropriate condition in selling time will be treated as stock faulty. After being confirmed by RemoraXpress`s employee (TSO) and after observing the product’s condition by after sales support team the stock of the faulty product will be replaced by a new product . We will be stored the product`s SN in the database, for claiming warranty SN also has to be match. Valid warranty claims will be solved within 3-7 working days after receiving the products. If any special occasion or stock unavailability happened, it may take a few more days to solve the claim. If we are unable to provide any product warranty support for stock or other issues, we will provide the product value return or in the party’s ledger within 15 days. After the expired warranty period of a product also can be claimed for after-sales support with a selected service charge.
Warranty will be not valid for :
Sales invoices without mentioning selling date, SN number, warranty period, warranty stocker & hologram will be rejected. Warranty will start from the selling date to the customer. Here if we found the claim of any product that is sold out a long time (6 Months) before or out of production 6 Months, will be not valid for warranty claim. If found scratches, nicks, stains, and dents happen by misuse.Failure or damage resulting from negligence, misuse, abuse, accident, modification, power surges, improper maintenance, unsuitable physical or operating environment, water (in excess of specifications), flood, fire, natural disasters, thundering twit, or other acts of nature or external causes.A product supporting element like cable, adapter, strap, remote, and other outer parts will be out of warranty. Product quality & working capacity will be confirmed by the manufacturer, we have to follow the user manual. Products operating language have to be confirmed before buying, no warranty will be valid for language-related issues. Damage caused by service performed by anyone who is not an authorized warranty provider.